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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, delivery to the Perm region 1,5 months, children are satisfied.
Awesome, just awesome! Deku's printed very clear onto the pillow, not blurry or anything. It's made out of quite soft and touchable fabric, it's well stuffed and even has a zipper just in case you want some of the filling out. I'm in love, thank you so much store! For your kindness and this amazing product. I'll definitely buy more items from your store in the future.
10/10 suggest it is so cute and just like the pictures very good price I would expect something like this to ba more expensive! It took about a little less than a month but well worth the wait!
Took about 2-3 weeks to get here. I will say the picture is a bit brighter than the actual product but I still love it! It came in perfect condition, it's soft and also has a zipper to remove/add cotton or anything you want to put inside, or to clean the cover easily. I love it so much, thank you store!
Honestly came faster than I thought, probably about three weeks, it’s really big and accurate to the description. Not as soft as I was expecting but not rough like cheap fabric. Really good ! Couldn’t take a picture but it looks just like the description
I took it for a gift, I thought it would not come on time, there was a day until the end of the protection, still I had time to come on time, I'm very glad, the quality is cool, the print is really not so bright and clear, but not critical, this pillow does not look worse. The size is really big, there is a bottom lock, but the inside of the synthepon is just stuck, without any shell, there are no defects, not dusty, neat, the store sent immediately after payment, thank you very much, i'm happy)
product is amazing! exactly like photo!
really cute and just like the photo :) really love it!! and came just in time for my friends bday.