Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://animegoodys.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Buyer

Review

S***v

verifed buyer

3 Feb 2021

It was a long time, there are no complaints on the quality, thank you

A***a

Everything is fine, delivery to the Perm region 1,5 months, children are satisfied.

N***a

4 Feb 2021

Awesome, just awesome! Deku's printed very clear onto the pillow, not blurry or anything. It's made out of quite soft and touchable fabric, it's well stuffed and even has a zipper just in case you want some of the filling out. I'm in love, thank you so much store! For your kindness and this amazing product. I'll definitely buy more items from your store in the future.

G***a

Reached the Amur region for 3 weeks, pleasant to the touch, does not smell, the image is not as bright as in the photo. Everything is fine, but I have a bit of a castle, so I advise everyone)))

M***h

5 Feb 2021

Beautiful! Very fast delivery!

Customer

6 Feb 2021

The pillow is wonderful. Soft, pleasant to the touch)))

F***k

U***r

7 Feb 2021

10/10 suggest it is so cute and just like the pictures very good price I would expect something like this to ba more expensive! It took about a little less than a month but well worth the wait!

8 Feb 2021

My son liked it very much, 5 stars.

R***r

9 Feb 2021

Very large, soft toys. To russia it was 1.5-2 months

I***a

Good! Thank you!

11 Feb 2021

Bigger than I thought which is better, is comfortable and super high quality i loved it. shipping was fast too

V***z

13 Feb 2021

Just like the description, it'll take a while to get there.

I***e

Took about 2-3 weeks to get here. I will say the picture is a bit brighter than the actual product but I still love it! It came in perfect condition, it's soft and also has a zipper to remove/add cotton or anything you want to put inside, or to clean the cover easily. I love it so much, thank you store!

Had my eye on this since the store first started selling this, all I have to say is that I can't wait to get Deku and Bakugo next. Urgh, I'm telling you I ordered this like a week or 2 ago and it's already here, I'm just so in-love with it the quality is great.

Honestly came faster than I thought, probably about three weeks, it’s really big and accurate to the description. Not as soft as I was expecting but not rough like cheap fabric. Really good ! Couldn’t take a picture but it looks just like the description

J***a

14 Feb 2021

I took it for a gift, I thought it would not come on time, there was a day until the end of the protection, still I had time to come on time, I'm very glad, the quality is cool, the print is really not so bright and clear, but not critical, this pillow does not look worse. The size is really big, there is a bottom lock, but the inside of the synthepon is just stuck, without any shell, there are no defects, not dusty, neat, the store sent immediately after payment, thank you very much, i'm happy)